Frequently Asked Questions
Child recliners are generally suited to children from 2 to 9 years of age and between 40 and 100 pounds. Video chairs work well from elementary age through the teen years. Tot-Rocker chairs are specifically designed for children under age 3 and under 50 pounds.80
QuickShip Items: Items designated as "Quick Ship" will ship from one of our fulfillment centers. These items ship within 2 business days of purchase. You will usually receive these items in 3 to 5 business days.
Most other items ship in 3 to 10 days from the manufacturer. Please allow 10 to 15 business days for final delivery. Times may increase as holidays approach. This does not apply to Quick Ship items (see above.)81
No, unless you are purchasing in Michigan and then Michigan's 6% sales tax will be added at checkout. If you are tax exempt, please supply your tax exemption information on your PO. Or, if you place your order on our site, please add tax expempt information when you add your billing and shipping information.82
We do everything possible to make sure that your purchasing experience is fantastic. Our chairs ship faster than most other web sites. This is especially true with our Quick Ship Items. If you are thinking about purchasing from another site, be sure to ask how long it will take for you to receive your order. On second thought, why buy from another site? We have an 
. And, we'll match any verifiable price on the web for similar chairs. Call us if you find a better deal. We'll match the price and you'll get the peace of mind that goes with buying from the biggest and best. We believe our customer service is our biggest asset. Call us toll free if you have any questions, Toll Free (866) 341-6790. Or, if you prefer, email us.83
Orders under 70 pounds will be shipped via UPS or Federal Express Ground Service. The tracking number will be sent to you via email. Most kid furniture and educational materials fall into this category. Larger items will ship via common freight carrier.84
WC Enterprises, LLC sells only high quality items. We are constantly looking for the best products for your children. We only sell those that meet our high expectations. If you ever have a quality concern please call us and we will fix it. Toll Free (866) 341-6790.85
Yes, check out our 86
On the rare occasion where there is a problem with your order please call our customer service center at Toll Free (866) 341-6790 or email us at sales@wcteam.com. We will replace any order with manufacturer defects. If you've changed your mind about the order, please get a Return Authorization Number and return address from our customer service center. We can't accept returns without previous authorization. Unauthorized returns will be refused. You will receive a refund for the cost of the item you are returning minus a 15% re-stocking fee and any shipping costs incurred by KidFurnitureStore. The 15% re-stocking fee may be waived in place of additional orders. A full refund will be given in the case of damaged merchandise. All refunds will be given to the Credit Card of the original purchaser. Arrangements, and approvals, for returns must be made within 2 business days of receipt. Do not assemble your purchase or open parts or packaging. You will need to include all original packaging and parts with your return. Remember! Call us at Toll Free (866) 341-6790, or email us to make arrangements for returns. Please return all items in their original boxes and packing materials. Please inspect your order when you receive it. If it appears to be damaged by shipping, please refuse the shipment and call us. This will hasten the replacement of the damaged items.87
YES! Check out the chairs on our new site Kid Video Chair88
Most of our furniture comes pre-assembled. If any assembly is required, it can usually be done by hand or with a screwdriver. Recliners, rockers and video chairs do NOT require any assembly.89
Wooden furniture can be dusted as you would dust any other piece of wooden furniture. Recliners can be vacuumed and wiped clean with a damp rag. Fabric Protection may be applied to prolong furniture life.90
We take protection of your information very seriously. Our web site uses the Secure Socket Layer, SSL, protocol to encrypt all of your ordering information before it is sent over the Internet. Our third party verification is done by a world leader in the security industry, Comodo Digital Certificates. In addition, sensitive information such as credit card numbers are encrypted on our server using the industry standard 128 bit encryption. Additionally, sensitive information is completely removed at regular intervals once the transaction has been completed. You can be certain that all possible precautions are taken to secure your information when ordering with us.91
Due to the Size and Weight of our products, Ground Delivery is the only delivery available.92
Please email sales@wcteam.com and your question, comment, or concern will be handled within 1 business day (usually right away.) Or you can call us directly at Toll Free (866) 341-6790. This number is staffed from 9am to 5pm Monday thru Friday EST.93
Fabrics that are lightly soiled due to wear can be cleaned using lukewarm water and a mild detergent or soap. They are best cleaned by using a soft sponge or cloth and rubbing in a circular motion, pat dry with a soft cloth, and brush in the direction of the nap. Medium to heavily soiled fabrics can be cleaned with a commercial water or foam type carpet and upholstery cleaner, (ie Shout, Carbona, Bissel, Armorall, Blue Luster, Turtlewax, Glamorene.) Do not dry clean and do not use any solvent (petroleum-based) cleaning agents (ie K2R, lighter fluid, carbon tet or perchlorethyline.) Spills should be blotted up with a towel.94
WC Enterprises, LLC reserves the right to modify any or all of our policies at any time without notice. Additionally, statements made on this web site regarding pricing, shipping, handling and other charges are estimates and as such are subject to human review before orders are processed. If we find an error has been made, we will contact you to find an equitable compromise. If you find an error on our web site, please notify us.95
Customer References
On Wednesday July 9th I found your website and found the chair that I purchased, but first I called Kelly to ask if there was any chance I could have it shipped overnight due to the fact I NEEDED it by Sunday the 13th. At that time she said that over night shipping was way too expensive but she would call and see when it could be shipped out. She then called me back and said it would be shipped on Thursday and it could be here by Saturday but it might not be until Monday. Well today is only Friday the 11th and my chair arrived before noon today and is in great condition. I could not be happier with the service I received. Thank you so very much. I will have a very happy boy on his birthday Sunday. Again, thank you. It was a pleasure doing business with you and I will tell my friends and family about this site.
It is just perfect and so nicely made. We just love it. Thanks for the help. The color is a perfect match to our living room. Keep up the good work.
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